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Manufacturing Shop-Floor Tracking

Know where every job stands before the customer calls. Connect work-center updates, job history, and sales orders in a tracking workflow built around your shop floor.

OperationsManufacturingERP

About this template

A customer asks where their order is. Your answer shouldn’t depend on finding someone on the shop floor. Your ERP may hold the sales order, but if it can’t show which department has the job, customer service still has to chase production for an update. Paper travelers and disconnected records leave the same questions unanswered: has the job started, what’s finished, and what happens next? Reflex helps you build shop-floor tracking around your work centers and production routes. Record progress where the work happens and give the people answering customers a shared view of each job. See the current operation for every job. Follow work through cutting, machining, finishing, inspection, and dispatch—or the stages your operation actually uses. See what’s in progress, what’s waiting, and where a hold needs attention. Record movement as work happens. Capture when a job enters a work center, starts, and finishes. Barcode scans or simple operator actions can be included around your devices and process. Keep the event history attached to the job so teams can see the latest recorded position and how it got there. Answer customers from the order record. Link production jobs to sales orders. Give customer service the current stage, next operation, and an estimated ship date based on agreed planning rules and available data. Make clear when the status was last updated. Start with the visibility your ERP is missing. We’ll assess how to connect your existing orders and job records to a focused tracking application. Your current ERP can remain the source of truth where the integration supports it. Scheduling, capacity planning, and a customer-facing portal can be scoped separately. Build around one real production route. Bring a job traveler, a list of work centers, and a customer order that is difficult to track. We’ll use the call to understand the handoffs, review your systems, and define a practical first release. This is a custom application engagement. The preview is an illustrative concept with sample data; workflows, devices, and integrations are agreed for your project.

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